Course Description

RIBO Credit Category: Ethics

Ontario insurance brokers are expected to make professional decisions that protect the interests of their clients, maintain public confidence, and uphold the standards of the profession.

This course examines the ethical standards that govern an Ontario insurance broker’s daily decisions and the professional conduct expected when dealing with clients, insurers, colleagues, and the public.

The course is based on the RIBO Code of Conduct under Regulation 991, the definition of misconduct, and RIBO guidance on the Fair Treatment of Customers. Learners will examine common ethical situations and learn how to recognize conflicts, make appropriate disclosures, act within their competence, protect confidential information, and determine when an issue should be referred, declined, corrected, or escalated.

Learn about ethics and professional conduct for Ontario insurance brokers, including:

  • Ethics and Self-Regulation

  • Registered Insurance Brokers Act and Regulation 991

  • RIBO Code of Conduct

  • The 15 Professional Duties of Insurance Brokers

  • Integrity and Professional Responsibility

  • Candid and Honest Advice

  • Ethical Sales Practices

  • Misconduct and Prohibited Practices

  • Competence and Product Suitability

  • Conflicts of Interest

  • Identifying Potential Conflicts

  • Conflict-of-Interest Disclosure Requirements

  • Commission and Fee Disclosure

  • Managing and Escalating Conflicts

  • Confidentiality and Protection of Client Information

  • Safekeeping of Client Property and Records

  • Duties to the Profession and the Public

  • Fair and Inclusive Treatment of Clients

  • Treatment of Vulnerable Clients

  • Fair Treatment of Customers

  • RIBO-001 Guidance

  • Ethical Decision-Making Framework

  • Documentation and Consultation with the Principal Broker

  • Practical Ethics and Professional Conduct Scenarios


Students must pass the final exam before a certificate will be issued.

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Instructor(s)

Lead Instructor

Jacques Wong

Jacques has worked in education since 2009 and has been in the insurance industry since 2013.  In 2015, he won an Insurance Brokers Association award for academic excellence after scoring 97% in CAIB 3 and again in 2019 for scoring 96% in CAIB 4.

He has adapted his own study materials, blended it with his educational background and brings his ability to simplify complex ideas to students through these online courses.

Outside of his day job as a insurance broker, he lends his industry expertise to readers by writing for Insuranceopedia and presenting at industry events.

Course curriculum

  • 1

    Community

    • Unlock Your Professional Network: Join the PNC Learning Broker Community
  • 2

    Video

    • Ethics & Professional Conduct for Ontario Insurance Brokers Video
  • 3

    Quiz

    • Ethics & Professional Conduct for Ontario Insurance Brokers Quiz

    • Note on Retakes

Upsells

  • $149.00 / year

    $149.00 / yearGeneral Insurance Continuing Education (CE) Course Bundle

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