Privacy Policy

Effective Date: March 8, 2018

This Privacy Policy applies to PNC Learning Inc. (“PNC”) insurance licensing courses and materials available at pnclearning.com and pnc-learning.thinkific.com, including subdomains (collectively, the “Service”) and details information we collect, use and disclose about our users, including you.

We collect and use your information internally and may disclose your information to third parties, outside of PNC, in certain situations described in the Privacy Policy.

BY PURCHASING A COURSE OR BY USING THE SERVICE, YOU ARE AGREEING TO THE PRIVACY POLICY.

1. INFORMATION WE COLLECT

We collect the following personal information about our users:

 when you register an account, your first and last name and email address;

 we associate your account with your activities on the Service, such as what you click and where you navigate;

 unique identifiers that identify you over time and across different websites including your IP address, iOS Advertiser ID and other unique device identifiers;

 if you sign up for an email list, your first and last name and email address; and

 if you contact us for support, to participate in surveys, or voluntarily post in our blogs, any personal information you choose to provide about yourself.

We collect anonymous information from you, which may be provided to us by a third party, including but not limited to:

 metrics and other types of statistical data, which could be derived from use of the Service, for example how and when you interact with the Service, session length and number of times you accessed the Service;

 diagnostic information concerning the Service, for example, logs, error reports and events and the type, number, date and page relating to this information; and

 information concerning how you access the Service, for example, computer operating system, web browser and type of mobile device.

2. HOW WE USE YOUR INFORMATION

We collect and use your personal and anonymous information for internal purposes, such as providing the Service to you, to understand your needs and the needs of our clients and to provide you with better service and information, particularly:

 providing the Services to you, such as delivering courses you have purchased and answering questions asked of us by you;

 maintaining and analyzing the functioning of the Service, such as backing up data, understanding how users use the Service and drawing trends and predictions based on this information;

 performing network communications, such as hosting and displaying data and providing updates;

 authenticating users of the Service and personalizing content to those users and delivering documents to users;

 protecting the security and integrity of the Service and its users;

 legal or regulatory compliance;

 provide customer and technical support and to resolve customer issues;

 inform you of changes to the Service such as outages, suspensions or other material changes; or

 contact you with marketing or promotional content or contests, if you previously consented to such contact.

We disclose your personal and anonymous information to third parties, who may be located in a foreign jurisdiction and subject to foreign laws, as follows:

 for customer support and feedback, analyzing Service functionality and technical issues, tracking use of the Service and generating reports and data models that we use to improve the service;

 to our parent companies, affiliates, subsidiaries or contractors for internal purposes (as described above); or

 for payment processing and fraud prevention purposes in connection with a purchase you made on the Service.

3. THIRD PARTY SERVICES

The following third parties may collect and use personal information, as well as anonymous information, through the Service:

● Google, through its analytics services;

● Thinkific, which provides our online course platform; and

● Mailchimp, which assists us with email campaigns.

The Privacy Policy only applies to information that PNC collects, uses and discloses and does not apply to the collection, use and disclosure of information by third parties through third party services, which may be broader than set forth in this Privacy Policy. Third party services may be embedded into the Service, such as through an API or SDK, or may take the form of tracking technologies, web beacons and clear gifs. We strongly recommend that you read each third party privacy policy carefully before using the Service. If you would like to learn more about third party information collection and use, please contact us using the information below.

4. WEB BEACONS AND COOKIES

The Service uses tracking technologies, such as cookies, web beacons and clear gifs, to collect information about you, for example, demographics, location and device information. Based on this information, PNC and third parties may be able to resolve your identity across multiple devices, for example, matching your IP address across multiple devices, in order to target you based on your online behavior. This information is collected, used and disclosed in accordance with the terms of this Privacy Policy and the applicable third party privacy policy. Certain Service features may rely on tracking technologies and by declining to accept cookies or by disabling JavaScript you may not have access to these features.

5. CHILDREN

The Service is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we learn that we inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you are a parent or guardian of a child who you believe provided PNC with personal information without your consent, please contact [email protected].

6. OBTAINING OR CHANGING COLLECTED INFORMATION

You may contact PNC to obtain a copy of any personal information we have collected about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact PNC to correct or delete such information, except to the extent that retention is necessary for our legitimate business purposes, required by applicable law, in the control of a third party or where correction or deletion is not technically feasible. Please contact PNC using the contact information below.

7. INFORMATION STORAGE AND RETENTION

While PNC is a Canadian company, the data you provide through the Service is stored and processed by third parties in countries around the world. You authorize PNC and third parties acting on PNC’s behalf to use and process your data in any country of their choosing, which may cause your data, including personal and anonymous information, to be subject to privacy protections and legal rights that may not be equivalent to those in your country.

Your personal information is retained until you request its deletion as set forth above or until PNC no longer requires such information for the purpose for which it was collected.

8. CHANGE OF OWNERSHIP OR BUSINESS TRANSITION

In the event of, or in preparation for, a change of ownership or control of PNC, or a business transition such as the sale of some or all PNC assets, we may disclose your personal and anonymous information to third parties who will have the right to continue to collect and use such information in the manner set forth in this Privacy Policy.

9. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. EMAIL PREFERENCES

We communicate with our users primarily by email. If you would like to change the email preferences we associate with you (for example, unsubscribing from receiving certain types of email) you may do so by clicking a link within emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body.

11. UPDATES

PNC reserves the right, in its sole discretion, to modify the Privacy Policy at any time (“Updates”) and shall make Updates available at pnclearning.com. You are deemed to accept any Update by continuing to use the Service. Unless PNC states otherwise, Updates are automatically effective 30 days after posting on pnclearning.com.

12. CONTACT US

If you have questions or comments about the Privacy Policy or PNC’s information collection in general, please contact us at [email protected].